How to Order

The Christmas period is busy at Agnes Water Seafood! We sometimes have a line up for sales, favourites can sell out early and prices tend to rise closer to Christmas due to greater demand and limited supply.

By ordering today, you not only ensure that you’ll have all the items you want for Christmas, but you’ll also be paying pre-Christmas prices. We pre-pack your order as much as possible so the pickup process is much quicker than the sales line too.

For Christmas orders, we have a variety of payment options available:

• online card payment (surcharge applies)
• bank transfer (fee-free)
• in-person cash payment (fee-free)
• in-person card payment (surcharge applies).

Place your order on the website and we will provide you with all the details needed to make payment through the checkout process.

Bank transfer option will be available until 12 December 2023 (to allow time for payments to clear) and in-person payments must be made by 12pm on Sunday, 15 December 2023. For full details, please refer to our Terms & Conditions.

Please bring your order confirmation email (just on your phone) and proof of ID when you come to collect your order.

It’s important to handle your fresh seafood correctly during your journey home, particularly in the Queensland heat. If you’re not going to eat or cook your seafood immediately, make sure your products are kept at the correct temperature for the journey. We strongly recommend bringing an esky or cooler bag with an ice brick for the trip.

For a convenient option, purchase an Agnes Water Seafood cooler bag and some ice packs on the website along with your seafood!

For more information on transporting your seafood, check out our Seafood Guide (links to main site).

The Christmas Order list is limited to those items that we can assure supply of. It will generally be more limited than what we have on board each day for sales.

A selection of fresh fish will be available for sale in-person every day throughout the holiday period; the selection will depend on what our fishers can supply at that time, stock will be limited and prices may vary.

Come down to see us in-person early in the day for the broadest selection.

Have a special request? Drop us a message and we’ll see what we can do!

Given the nature of our product, however, cancelled orders can impact our workflow, affect stock levels for daytime trade or result in product wastage.

Our maximum cancellation fees are as follows (as a percentage of total order or product value, not including payment processing fees):

• 7 days or more prior to the collection window, no cancellation fee
• 2-6 days prior to the collection window, up to 50%
• within 48 hours, during or after the collection window, up to 100%
• any Special Order products, up to 100%.

Payment processing fees/surcharges will not be refunded for change of mind.

Please view our full Terms & Conditions prior to ordering.

Don’t worry, you haven’t been charged for any extra weight.

Sometimes we can’t find the perfect weight fillet or bug to meet an order. If that happens, we always go bigger! The amount you order is the minimum you will receive.